RETURN POLICY 

Products purchased in the Beautylab.ee online store are eligible for return within 14 days from the date of receipt. If the item you purchased does not meet your expectations, you have the right to return it.

To return an item, notify Beautylab.ee of your intent within 14 days by completing the return form provided below. All costs associated with returning the product are the responsibility of the buyer, except in cases where the return is due to an error in the order or receipt of a defective item (e.g., a non-functioning spray nozzle, a damaged cap, etc.).

For a product to be eligible for return or exchange, it must be:

  • Completely unused.
  • Undamaged.
  • In its original packaging.

Non-returnable items include:

  • Items that cannot be returned due to their specific nature and are supplied in sealed packaging, if the packaging has been opened.
  • Items that, for sanitary or hygienic reasons, cannot be returned after the packaging has been opened.
  • Items for which Beautylab.ee cannot confirm that they are unused or that the packaging remains intact (for example, if the protective foil or seal is missing).
  • Items made to the customer’s specifications or custom-made.
  • Items mixed or combined with other products in a way that makes separation impossible.
  • Items used for professional or commercial purposes.
  • Promotional items—those purchased during special offers or sales.
  • Items with limited shelf life—products with an expiring shelf life or already used within a specific time frame after purchase.
  • Items damaged by the customer—items that have been damaged or altered by the customer after receipt.
  • Partially used items—cosmetic products that have been partially used, even if the packaging remains intact.
  • Gift cards—electronic or physical gift cards are not eligible for return or exchange.

Return Conditions:

  • Incorrect or defective items can be returned through a parcel machine using the provided return code. Shipping costs are covered by the online store.
  • After receiving the item at the Beautylab.ee warehouse and confirming compliance with all return conditions, a refund will be issued within 14 days. The refund will be credited to the bank account specified in the return form.

Return Application